Privacy Policy FG66 —
Your Data, Our Responsibility

This Privacy Policy is published by FG66, Malaysia's leading digital entertainment platform. We understand that your privacy matters deeply, and we take our responsibility to protect every member's personal data seriously.

This policy applies to all information collected through the FG66 website, iOS and Android mobile apps, and any other digital platforms operated under the FG66 brand. This includes data you provide directly to us, data collected automatically while you use the platform, and data we receive from trusted third parties.

Fg66 fully complies with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that all personal data processing is carried out lawfully, fairly and transparently. We also ensure data is collected for clearly defined purposes, stored securely and not retained longer than necessary.

FG66 only collects data that is genuinely necessary to provide you with a quality service. The following are the categories of data we collect:

Data You Provide Directly

• Identity Information: Full name, MyKad or passport number, date of birth and gender — collected during account registration and the KYC process.
• Contact Information: Mobile phone number, email address and current residential address.
• Financial Information: Bank account number, account holder name and e-wallet details you use for deposits and withdrawals.
• Verification Documents: MyKad image, passport, utility bill or other documents required for the KYC process.
• Communications: Any enquiries, complaints, or feedback you submit to the fg66 support team.

Automatically Collected Data

• Device Data: IP address, device type, operating system, phone model, and unique device identifiers.
• Usage Data: Pages visited, session duration, clicks and interactions within the platform.
• Location Data: General location based on IP address for regional verification and legal compliance purposes.
• Cookie Data: Session cookies, functional cookies and analytics cookies that help us understand how you use the platform.
• Transaction Data: A complete record of all deposits, withdrawals, wagering, and financial activity in your account.

Fg66 uses your personal data solely for the following purposes, and we will not process your data for any other purpose without obtaining your consent beforehand:

• Account Management: Create, verify and maintain your fg66 account, including the Login process and account security.
• Transaction Processing: Process deposits, withdrawals and all other financial transactions securely and accurately.
• Identity Verification (KYC): Meet anti-money laundering legal requirements and verify that you meet the minimum age requirement of 18 years.
• Customer Support: Respond to enquiries, resolve technical issues and handle your complaints effectively.
• Personalised Marketing: Send relevant promotions, bonuses and exclusive offers based on your activity and game preferences — only if you have consented to receive marketing communications.
• Platform Security: Detect and prevent fraud, account misuse, hacking attempts and other unauthorised activities.
• Legal Compliance: Fulfil legal obligations, regulations and directives from relevant authorities.
• Service Improvement: Analyse usage patterns to improve platform performance, enhance new features and deliver a better user experience.

Fg66 does not sell, rent or trade your personal data to any third party for marketing purposes. However, in the course of operating the platform, we may need to share certain data with the following parties, solely to enable us to deliver our services to you:

• Payment Processor: Payment service providers that process your deposit and withdrawal transactions, including local banks, FPX, and trusted e-wallet providers.
• Game Provider: Game software developer that provides slots, Live Casino, bingo, and sports games to the fg66 platform.
• Cloud Service Provider: Cloud infrastructure provider that stores and processes our data to the highest security standards.
• Authority: Law enforcement agencies, regulatory bodies, or courts where required by law or court order.
• Analytics Services: Analytics tools that help us understand platform usage patterns — shared data is aggregated and cannot be used to identify individuals.

All third parties working with fg66 are bound by strict data protection agreements and are required to meet the same or higher security standards that we maintain.

FG66 invests seriously in cybersecurity infrastructure to ensure your data is always protected. We employ a combination of technology, processes, and human controls to safeguard your information at all times.

Security Technologies Used

• 256-bit SSL Encryption: All communications between your device and fg66 servers are encrypted using the latest SSL/TLS technology, the same standard used by major banking institutions.
• Data-at-Rest Encryption: Sensitive data such as financial information and KYC documents are stored in encrypted form on our servers.
• Two-Factor Authentication (2FA): We encourage and support the use of 2FA for an additional layer of protection on your account.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or unauthorised access attempts.
• Regular Auditing: fg66 conducts regular security audits by independent parties to identify and address any system vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We recommend that you also take personal protective measures, such as using a strong password, not sharing your login credentials, and reporting to us immediately if you suspect your account has been accessed without authorisation.

Fg66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as favourite games, display settings and region for a more personalised experience.
• Analytics Cookies: Gather information about how you use the platform to help us improve performance and content.
• Marketing Cookies: Used to display promotions and offers relevant to your interests — only active if you have given your consent.

You may manage or delete cookies at any time through your browser settings. However, please note that disabling essential cookies may affect the functionality of the FG66 platform.

Under Malaysia's PDPA 2010 and FG66's internal policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

We will process every request relating to the above rights within 14 business days. In complex cases, this period may be extended to up to 30 days, and we will notify you should this occur.

Fg66 does not retain your personal data longer than necessary for the purpose for which it was collected, or as required by law. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration that your account remains active and in good standing.
• Closed Account Data: Retained for a minimum of 5 years after account closure for legal compliance and financial audit purposes.
• Transaction Records: Retained for 7 years in line with Malaysian financial regulatory requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Communication Log Data: Customer support records are retained for 2 years for quality control purposes.
• Cookie & Analytics Data: Typically no longer than 13 months from the date of collection.

When data is no longer needed and there is no legal obligation to retain it, FG66 will securely delete or destroy that data using methods that ensure it cannot be recovered.

FG66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to you via in-platform notifications or email at least 14 days before they take effect.

We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of the fg66 platform after the effective date of any amendments is considered your acceptance of the updated policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way fg66 handles your personal data, please contact our Data Protection Officer (DPO) through our customer support team, which operates 24/7. We are committed to responding to every privacy-related enquiry within 3 business days.